Privacy Policy

Effective date: March 27, 2026

Last updated: March 27, 2026

GEARRANNAN VILLAGE LIMITED (“we”, “us”, “our”) operates the Geàrrannan Blackhouse Village website and is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, contact us, or submit an enquiry.

1. Who we are

GEARRANNAN VILLAGE LIMITED
Geàrrannan Blackhouse Village
5a Gearrannan, Carloway
Isle of Lewis, Scotland, HS2 9AL
United Kingdom

Email: info@gearrannan.com
Telephone: 01851 643 416

2. What personal information we collect

We may collect and process the following personal information:

• Your name
• Your email address
• Your telephone number (if provided)
• Details included in your enquiry
• Technical data such as IP address, browser type, device type, and usage data
• Cookie and tracking data

3. How we collect your information

We collect personal information when you:

• complete a contact form on our website;
• email us directly;
• submit an enquiry regarding visits, accommodation availability, or services;
• browse our website and interact with its features.

4. How we use your personal information

We use your personal information to:

• respond to your enquiries;
• provide information about availability and visitor services;
• operate and maintain our website;
• monitor and improve website performance and user experience;
• comply with legal and regulatory obligations;
• protect our legal rights where necessary.

5. Lawful basis for processing

Under UK data protection law, we rely on the following lawful bases:

• Legitimate interests – to respond to enquiries and operate our website efficiently.
• Consent – where required for cookies and analytics.
• Legal obligation – where processing is necessary to comply with the law.

6. Cookies and analytics

Our website uses cookies and similar technologies to ensure the website functions correctly and to analyse how it is used.

We use Google Analytics to collect anonymised information about how visitors use our website. This helps us improve content, usability, and performance.

We also use third-party content such as embedded Instagram feeds and YouTube videos, which may set cookies on your device.

We use a cookie consent management tool provided by Complianz, which allows you to manage your cookie preferences.

You can accept or reject non-essential cookies through our cookie banner or adjust your browser settings at any time.

7. Sharing your information

We do not sell your personal information.

Your information is only accessed by the Gearrannan team for the purpose of responding to enquiries and managing the website.

We may also share limited data with trusted service providers where necessary, including:

• website hosting providers;
• analytics providers (such as Google Analytics);
• embedded content providers (such as Instagram and YouTube).

These providers process data in accordance with their own privacy policies and applicable data protection laws.

8. International data transfers

Some of the services we use (such as Google, Instagram, and YouTube) may process data outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

9. Data retention

We retain personal information only for as long as necessary to respond to your enquiry and for any follow-up communication, or as required to meet legal obligations.

When personal data is no longer required, it is securely deleted.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Your rights

Under UK data protection law, you have the right to:

• request access to your personal data;
• request correction of inaccurate data;
• request erasure of your data where applicable;
• request restriction of processing;
• object to processing in certain circumstances;
• withdraw consent where applicable.

To exercise your rights, please contact us using the details above.

12. Complaints

If you have concerns about how your data is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

13. Third-party content

Our website may include embedded content from third-party platforms such as Instagram and YouTube. These platforms may collect data about you, use cookies, and monitor your interaction with that content.

We are not responsible for the privacy practices of third-party services, and we encourage you to review their privacy policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

15. Contact

If you have any questions about this Privacy Policy or your personal data, please contact:

GEARRANNAN VILLAGE LIMITED
Email: info@gearrannan.com
Telephone: 01851 643 416
Address: 5a Gearrannan, Carloway, Isle of Lewis, Scotland, HS2 9AL